Club policies

Please Scroll down to view privacy policy

Check Ins

All Club Members must check in when entering the Club.  Swipe your key tag, scan in with the SVAC App or verbally identify yourself with the Front Desk staff. Club Members must also have their photo image recorded in our database.

 

30 Day “cool off”

All new Memberships have a built in 30 Day “cool off” clause allowing cancellation without question during that period.  Any unused portion of the Membership Dues paid would be refunded. Beyond this point, cancellations of any pre-paid memberships beyond 30 days (prepaid promotions excluded) are as outlined in Section C of the Membership Agreement, that is (a) medical circumstances,  or (b) employment relocation out of the Greater Edmonton area, both of which require written verification and the approval of the Club Manager.

 

Account Payments

All Memberships must have a pre-authorized method of payment in place.

 

Personal Training Account Payment

All Personal Training services must be processed at the Front Desk and are payable to Sturgeon Valley Athletic Club.  Payments of any form cannot be made directly to an SVAC Personal Trainer.

 

Charging Privileges

“On Account” charging privileges are available to Members with a pre-authorized method of payment in place.

 

Members Lounge

Coffee and tea service is complimentary for current SVAC Club Members when utilizing the Club facilities. Please do not prepare additional “to go” drinks for friends or family not utilizing the Club at that time.

An extensive range of hot and cold food items are available for purchase from the Front Desk or can be placed “On Account” via the record chits on the Lounge Counter for your convenience.

In accordance with Occupational Health and Safety Regulations, Members are not permitted behind the front counter or in the coolers at any time.

We kindly ask Members to clear their table and set dishes at the end of the counter.

 

Guest Fees

Members may bring a Guest to the Club at the posted rates. Alternatively, a Club Member may redeem Perkville points for a Guest Pass. Member Lounge privileges are included in the Guest fee.

Day Use Lockers

Members are welcome to day use lockers.  All belongings must be removed upon exiting the facility.  SVAC is not responsible for any lost or stolen items.  A limited number of padlocks are available to borrow from the Front Desk.  If the padlock/key is lost and the lock has to be cut off, a $10.00 lock replacement fee will be charged.  Private rental lockers and laundry service is available.

 

Lost & Found

All unclaimed items will be forwarded to a local charitable organization after 60 days. The same timeline applies for unclaimed locker items at the end of a locker rental term. Water bottles and toiletries are disposed of after 30 days.

 

Group Training Passes

All Group Personal Training and other services and passes are sold with an expiry date. In the event classes are cancelled or instructors are not available, Club Management may adjust the pass expiration date at their discretion.

 

Tanning Services

Members utilizing our Tanning bed must complete the Smart Tan Skin Analysis and Release of Liability forms. Children under the age of 18 years and Non Members are not permitted use of our tanning bed as per Smart Tan guidelines.  All tanning minutes expire 90 days after your SVAC Membership expires.

 

Playcare Visit Cards

When you purchase a Playcare Membership, a visit card will be set up for you in Playcare.  Non expiry passes are also available.  Please note that on rare occasions of high attendance (eg, school out days such as PD days) Playcare may reach its capacity of 45 children.  Priority will be given to children who hold current Playcare Membership.

 

Monthly Newsletter

All Club Members are automatically subscribed for our monthly electronic newsletter. If you do not wish to receive a monthly newsletter, you may unsubscribe at any time.

 

Membership Interruption or Discontinuation

A minimum of 10 days notice is required to stop monthly recurring memberships from recurring for the next billing period. Less notice will incur a $10.00 Administration Fee. SVAC is not responsible, nor is obliged, to correct Dues that are charged when insufficient notice is provided.

Hold Option

Members with an Annual membership are entitled to put their Memberships “on hold” for one month per year. After 5 consecutive years, Members may exercise a two month Hold option.  A Hold Fee is applicable.  The Hold option cannot be applied retroactively (at least 10 days notice must be provided prior to billing), and the Hold period must fall in sequence with your billing cycle (1st or 15th) and be applicable to the entire family membership.  If you wish to access the Club during the Hold period, you may pay a Guest Fee or redeem Perkville points.  Member Lounge privileges are also suspended during your Hold period.

 

Privacy Policy

For the purpose of this statement SVAC will be known as “THE OWNER”. 

 

Why A Privacy Policy?
THE OWNER respects your individual privacy. This Privacy Policy (‘Policy’) embodies our commitment to its protection through adherence to fair electronic information practices. This Policy puts you, the individual, in control of how your personal information is processed. You have our promise that we will not electronically process your personal information in any way that is incompatible with this Policy.

This Privacy Policy protects your privacy by:

Informing you about:

The types of personal information THE OWNER collects about you through its Web sites; How it collects that information; The general purposes for which it collects such information; The types of organizations to which it discloses the information; The choices and means by which individuals may limit its use and disclosure.
Empowering you to choose:

Whether and how certain personal information you provide is used (where such use is unrelated to the uses for which you originally disclosed it); and
Whether and the manner in which a third party uses certain personal information you provide (where such use is unrelated to the uses for which you originally disclosed it).

Assuring you that THE OWNER:

Takes reasonable precautions to protect personal information from loss, misuse, unauthorized access, disclosure, alteration or destruction; Implements reasonable policies and procedures to ensure that personal information is kept only for the purposes for which it has been gathered; Uses reasonable measures to ensure that we have accurately and completely recorded the personal information you have provided; and Provides you reasonable access to your personal information as well as procedures for correcting or modifying that information where appropriate.

Ensuring accountability to individuals who believe that THE OWNER has not complied with these privacy principles.

 

Getting to Know Our Customers
THE OWNER is in the business of putting people in touch with other people. That requires more than simply offering innovative technical services. It also requires that we understand you, our customer, and your needs.

We get to know you primarily through the information you provide to us when signing up for, or using, one or more of our services. The information you provide ranges from basic contact information, to payment information, to the technical coordinates of your host servers. All of the information we request from you when purchasing our services is obligatory unless otherwise noted on the relevant form. When you purchase our services, you agree to provide and maintain accurate, complete and updated information.

After you have signed up for our services, we may be in communication with you about your account, technical questions you may have about services provided by us, or any other matter relating to those services. Those communications are essential to our relationship with you and to our ability to provide you with quality services that are responsive to your needs. At the same time, those communications give us helpful insights about you, your preferences and the ways in which we might improve our services. We therefore may maintain this information for future use.

For operational and quality assurance purposes, we take note of whether and how you use the information and services that we provide, such as by recording site traffic patterns and by maintaining log files of users’ access to site files.

The information we receive from or about you is stored on systems designed to prevent the loss, misuse, unauthorized access, disclosure, alteration or destruction of that information. We also encrypt your transmission of sensitive information to us (e.g., credit card numbers, account passwords) in the interest of heightened privacy protection and information integrity. Transactions within our account manager and purchase flows use Secure Sockets Layer (SSL) encryption when transmitting data from your connection to our systems. You may click the lock icon within your web browser to verify the authenticity of any or our SSL certificates.

Our Accountability to You
By purchasing our services, you obtain the protections of, and consent to the data processing practices described in, this Privacy Policy. When you purchase our services, you also represent to us that you have provided notice to, and obtained consent from, any third party individuals whose personal data you supply to us with regard to: (i) the purposes for which such third party’s personal data have been collected, (ii) the intended recipients or categories of recipients of the third party’s personal data, (iii) which of the third party’s data are obligatory and which data, if any, are voluntary, and (iv) how the third party can access and, if necessary, rectify the data held about them.

In addition to the privacy protections that we provide, our employees, agents and business partners are independently responsible for ensuring compliance with this Privacy Policy, as described below.

Employee Accountability
Only THE OWNER’S employees that have a legitimate business purpose for accessing and handling personal information obtained by us are given authorization to do so. The unauthorized access or use of such information by THE OWNER employee is prohibited and constitutes grounds for disciplinary action.

Additionally, our information management systems are configured in such a way as to block or inhibit employees from accessing information that they have no authority to access.

 

The Accountability of THE OWNER Agents and Business Partners
Our trusted vendors and business partners are responsible for processing or handling some of the information that we receive. These vendors and business partners are not authorized to use such information for purposes beyond those specified by us and are required to preserve the confidentiality with which we treat such information.

If you feel that THE OWNER, or any of our agents, representatives or employees, is violating this Privacy Policy, please contact us via e-mail at [email protected], by telephone at (780) 460 9999 , or by postal mail at:

205a Carnegie Drive
St. Albert, AB
Canada T8N 5A9
Phone: (780) 460 9999
Fax: (780) 460 9900
[email protected]

Notification of Changes

We will post any changes to this Privacy Policy 30 days before their effective date so you will always know what information we collect, how we use it, and under what circumstances, if any, we disclose it. You are responsible for periodically checking our web site for changes to this Privacy Policy.

 

You may opt-out of any posted change to our collection, use or disclosure of your personal information by sending an e-mail to [email protected]. If you have any questions regarding this Privacy Policy, please contact [email protected].