Read our club policies below. We thank you for your cooperation.
All Club Members must check in when entering the Club. Use your keyfob to access the Club or verbally identify yourself with the Front Desk staff. Club Members must have their photo image recorded in our database. If we require any additional details for your membership, we will ask when you arrive at SVAC.
Personal Training Account Payment
All Personal Training services must be processed at the Front Desk and are payable to Sturgeon Valley Athletic Club. Payments of any form cannot be made directly to an SVAC Personal Trainer.
Coffee and tea service is complimentary for current SVAC Club Members when utilizing the Club facilities. In accordance with Occupational Health and Safety Regulations, Members are not permitted behind the front counter or in the coolers at any time.
Drop In Pass
Drop in gym or class use is available at the posted daily rate. This allows for full access to the facility and all Lounge privileges as well for the day.
Day Use Lockers
Members are welcome to day use lockers. All belongings must be removed upon exiting the facility. SVAC is not responsible for any lost or stolen items. Private rental lockers are available.
Lost & Found
All unclaimed items will be forwarded to a local charitable organization after 7 days. The same timeline applies for unclaimed locker items at the end of a locker rental term. Water bottles and toiletries are disposed of daily.
All Club Members are automatically subscribed to receive emails from SVAC to stay informed. If you do not wish to receive these emails, you may unsubscribe at any time.
There are no cancellation fees and members can cancel at anytime. However, 30 days notice ahead of your next billing date is required.
Late Class Cancellation Fees
We define late class cancellation fees further on your contract. We advise that in the future a late cancel or no show without a call will be charged.
Last updated: January 3, 2023
For the purpose of this statement SVAC will be known as “THE OWNER”.
Informing you about:
The types of personal information THE OWNER collects about you through its Web sites; How it collects that information; The general purposes for which it collects such information; The types of organizations to which it discloses the information; The choices and means by which individuals may limit its use and disclosure.
Empowering you to choose:
Whether and how certain personal information you provide is used (where such use is unrelated to the uses for which you originally disclosed it); and
Whether and the manner in which a third party uses certain personal information you provide (where such use is unrelated to the uses for which you originally disclosed it).
Assuring you that THE OWNER:
Takes reasonable precautions to protect personal information from loss, misuse, unauthorized access, disclosure, alteration or destruction; Implements reasonable policies and procedures to ensure that personal information is kept only for the purposes for which it has been gathered; Uses reasonable measures to ensure that we have accurately and completely recorded the personal information you have provided; and Provides you reasonable access to your personal information as well as procedures for correcting or modifying that information where appropriate.
Ensuring accountability to individuals who believe that THE OWNER has not complied with these privacy principles.
Getting to Know Our Customers
THE OWNER is in the business of putting people in touch with other people. That requires more than simply offering innovative technical services. It also requires that we understand you, our customer, and your needs.
We get to know you primarily through the information you provide to us when signing up for, or using, one or more of our services. The information you provide ranges from basic contact information, to payment information, to the technical coordinates of your host servers. All of the information we request from you when purchasing our services is obligatory unless otherwise noted on the relevant form. When you purchase our services, you agree to provide and maintain accurate, complete and updated information.
After you have signed up for our services, we may be in communication with you about your account, technical questions you may have about services provided by us, or any other matter relating to those services. Those communications are essential to our relationship with you and to our ability to provide you with quality services that are responsive to your needs. At the same time, those communications give us helpful insights about you, your preferences and the ways in which we might improve our services. We therefore may maintain this information for future use.
For operational and quality assurance purposes, we take note of whether and how you use the information and services that we provide, such as by recording site traffic patterns and by maintaining log files of users’ access to site files.
The information we receive from or about you is stored on systems designed to prevent the loss, misuse, unauthorized access, disclosure, alteration or destruction of that information. We also encrypt your transmission of sensitive information to us (e.g., credit card numbers, account passwords) in the interest of heightened privacy protection and information integrity. Transactions within our account manager and purchase flows use Secure Sockets Layer (SSL) encryption when transmitting data from your connection to our systems. You may click the lock icon within your web browser to verify the authenticity of any or our SSL certificates.
Our Accountability to You
Only THE OWNER’S employees that have a legitimate business purpose for accessing and handling personal information obtained by us are given authorization to do so. The unauthorized access or use of such information by THE OWNER employee is prohibited and constitutes grounds for disciplinary action.
Additionally, our information management systems are configured in such a way as to block or inhibit employees from accessing information that they have no authority to access.
The Accountability of THE OWNER Agents and Business Partners
Our trusted vendors and business partners are responsible for processing or handling some of the information that we receive. These vendors and business partners are not authorized to use such information for purposes beyond those specified by us and are required to preserve the confidentiality with which we treat such information.
205a Carnegie Drive
St. Albert, AB
Canada T8N 5A9
Phone: (780) 460 9999
Fax: (780) 460 9900
Notification of Changes
Mon: 5am – 9pm
Tue: 5am – 9pm
Wed: 5am – 11pm
Thur: 5am – 11pm
Fri: 5am – 9pm
Sat – Sun: 7am – 5pm