club policies

Check Ins

All Club Members must check in when entering the Club.  Use your keyfob to access the Club or verbally identify yourself with the Front Desk staff. Club Members must have their photo image recorded in our database. If we require any additional details for your membership, we will ask when you arrive at SVAC.

Personal Training Account Payment

All Personal Training services must be processed at the Front Desk and are payable to Sturgeon Valley Athletic Club. Payments of any form cannot be made directly to an SVAC Personal Trainer.

Members Lounge

Coffee and tea service is complimentary for current SVAC Club Members when utilizing the Club facilities. In accordance with Occupational Health and Safety Regulations, Members are not permitted behind the front counter or in the coolers at any time.

Drop In Pass

Drop in gym or class use is available at the posted daily rate. This allows for full access to the facility and all Lounge privileges as well for the day.

Day Use Lockers

Members are welcome to day use lockers. All belongings must be removed upon exiting the facility. SVAC is not responsible for any lost or stolen items. Private rental lockers are available.

Lost & Found

All unclaimed items will be forwarded to a local charitable organization after 7 days. The same timeline applies for unclaimed locker items at the end of a locker rental term. Water bottles and toiletries are disposed of daily.

Club Communications

All Club Members are automatically subscribed to receive emails from SVAC to stay informed. If you do not wish to receive these emails, you may unsubscribe at any time.

Membership Cancellation

There are no cancellation fees and members can cancel at anytime. However, 30 days notice ahead of your next billing date is required.

Late Class Cancellation Fees

We define late class cancellation fees further on your contract. We advise that in the future a late cancel or no show without a call will be charged. 

Late Arrival & Leaving Class Early

Arriving late to class disrupts the group as the instructor must divert attention to the latecomer, affecting the collective focus. Fitness Professionals use the initial moments to address any necessary modifications for injuries and essential information on class instructions. The class may begin with a dynamic mobility warm-up to prepare your muscles and increase your heart rate, or with intention setting to connect mentally and physically to the practice with quiet and breathing. Disruptions to the classes in session are undesirable for the Club Members and Fitness Professional. If an unavoidable situation arises, please contact us for assistance, but we would ask that going forward you do not enter the class late.

Leaving class early detracts from the group experience. Instructors meticulously plan each minute to challenge participants safely and effectively. The cooldown and stretching at the end are crucial for safely lowering your heart rate and acknowledging our collective achievements. Departing early not only affects your well-being but also the experience of others, with interruption to all those in full attendance with movement, equipment replacement or the implication of the whole program not being valued. We understand that emergencies can arise but other than that we would ask that you refrain from departing the class before it has reached its completion.

At SVAC, we are committed to making fitness fun and delivering the most enjoyable experience possible for all our members.

It is your feedback that is invaluable to us, that has prompted this as well as Fitness Professionals’ communication. Please continue to share your thoughts to help us improve. We understand you have other commitments and if the class set time is not possible due to other priorities, we suggest choosing another class. Thank you.

Last updated: January 2, 2024

For the purpose of this statement SVAC will be known as “THE OWNER”. 

Why A Privacy Policy?

THE OWNER respects your individual privacy. This Privacy Policy (‘Policy’) embodies our commitment to its protection through adherence to fair electronic information practices. This Policy puts you, the individual, in control of how your personal information is processed. You have our promise that we will not electronically process your personal information in any way that is incompatible with this Policy.

This Privacy Policy protects your privacy by:

Informing you about:

The types of personal information THE OWNER collects about you through its Web sites; How it collects that information; The general purposes for which it collects such information; The types of organizations to which it discloses the information; The choices and means by which individuals may limit its use and disclosure.

Empowering you to choose:

Whether and how certain personal information you provide is used (where such use is unrelated to the uses for which you originally disclosed it); and
Whether and the manner in which a third party uses certain personal information you provide (where such use is unrelated to the uses for which you originally disclosed it).

Assuring you that THE OWNER:

Takes reasonable precautions to protect personal information from loss, misuse, unauthorized access, disclosure, alteration or destruction; Implements reasonable policies and procedures to ensure that personal information is kept only for the purposes for which it has been gathered; Uses reasonable measures to ensure that we have accurately and completely recorded the personal information you have provided; and Provides you reasonable access to your personal information as well as procedures for correcting or modifying that information where appropriate.

Ensuring accountability to individuals who believe that THE OWNER has not complied with these privacy principles.

Getting to Know Our Customers

THE OWNER is in the business of putting people in touch with other people. That requires more than simply offering innovative technical services. It also requires that we understand you, our customer, and your needs.

We get to know you primarily through the information you provide to us when signing up for, or using, one or more of our services. The information you provide ranges from basic contact information, to payment information, to the technical coordinates of your host servers. All of the information we request from you when purchasing our services is obligatory unless otherwise noted on the relevant form. When you purchase our services, you agree to provide and maintain accurate, complete and updated information.

After you have signed up for our services, we may be in communication with you about your account, technical questions you may have about services provided by us, or any other matter relating to those services. Those communications are essential to our relationship with you and to our ability to provide you with quality services that are responsive to your needs. At the same time, those communications give us helpful insights about you, your preferences and the ways in which we might improve our services. We therefore may maintain this information for future use.

For operational and quality assurance purposes, we take note of whether and how you use the information and services that we provide, such as by recording site traffic patterns and by maintaining log files of users’ access to site files.

The information we receive from or about you is stored on systems designed to prevent the loss, misuse, unauthorized access, disclosure, alteration or destruction of that information. We also encrypt your transmission of sensitive information to us (e.g., credit card numbers, account passwords) in the interest of heightened privacy protection and information integrity. Transactions within our account manager and purchase flows use Secure Sockets Layer (SSL) encryption when transmitting data from your connection to our systems. You may click the lock icon within your web browser to verify the authenticity of any or our SSL certificates.

Our Accountability to You

By purchasing our services, you obtain the protections of, and consent to the data processing practices described in, this Privacy Policy. When you purchase our services, you also represent to us that you have provided notice to, and obtained consent from, any third party individuals whose personal data you supply to us with regard to: (i) the purposes for which such third party’s personal data have been collected, (ii) the intended recipients or categories of recipients of the third party’s personal data, (iii) which of the third party’s data are obligatory and which data, if any, are voluntary, and (iv) how the third party can access and, if necessary, rectify the data held about them.

In addition to the privacy protections that we provide, our employees, agents and business partners are independently responsible for ensuring compliance with this Privacy Policy, as described below.

Employee Accountability

Only THE OWNER’S employees that have a legitimate business purpose for accessing and handling personal information obtained by us are given authorization to do so. The unauthorized access or use of such information by THE OWNER employee is prohibited and constitutes grounds for disciplinary action.

Additionally, our information management systems are configured in such a way as to block or inhibit employees from accessing information that they have no authority to access.

The Accountability of THE OWNER Agents and Business Partners

Our trusted vendors and business partners are responsible for processing or handling some of the information that we receive. These vendors and business partners are not authorized to use such information for purposes beyond those specified by us and are required to preserve the confidentiality with which we treat such information.

If you feel that THE OWNER, or any of our agents, representatives or employees, is violating this Privacy Policy, please contact us via e-mail at info@svacclub.com, by telephone at (780) 460 9999 , or by postal mail at:

205a Carnegie Drive
St. Albert, AB
Canada T8N 5A9
Phone: (780) 460 9999
Fax: (780) 460 9900
info@svacclub.com

Notification of Changes

We will post any changes to this Privacy Policy 30 days before their effective date so you will always know what information we collect, how we use it, and under what circumstances, if any, we disclose it. You are responsible for periodically checking our web site for changes to this Privacy Policy.

You may opt-out of any posted change to our collection, use or disclosure of your personal information by sending an e-mail to info@svacclub.com. If you have any questions regarding this Privacy Policy, please message us on our contact page.